Frequently Asked Questions

About How & What is Involved

Frequently Asked Questions

Extended Warranty (also referred to as a service plan, extended service plan (ESP), extended service contract (ESC) or protection plan) can provide you with product coverage above and beyond the terms and life of a manufacturer’s warranty. If your product fails, we are standing by ready to help you.
We cover all electronic products & appliances in your home and office. Please find the products & equipments covered here.
Our extended warranty coverage includes:
  • Standard Hardware Malfunctions
  • Crash
  • Manufacturer Defects
  • All Internal Hardware Failure
  • Accidental Damage
  • Liquid Spills
You can cover as many devices as you want. One of the best things about our policy is that we offer a bundle up and save package, meaning, the more devices you cover, the greater the savings.
One of our best feature is that it is a no-contract-service, which is designed to make it easy for all. You can cancel your monthly plan at any time by either cancelling by logging into your accounr or giving us a call.
Upon purchase, you will receive an email or mail with instructions on how to register your product for the extended warranty. You can definitely contact us on (844) 678-7860 to know more.
To register a product, follow the instructions sent you via email or mail and select the product you purchased and the retailer you bought it from. After you’ve registered the product, you can file or track a claim online, and get product support.
Yes, you can cancel your plan at any time. Please refer to our terms and conditions.
Model and serial numbers are located on the product model number plate. Use the product Owner’s Manual to identify the location of the model number plate on your product. Most product identification numbers include a combination of letters and numbers; some even include dashes and dots. Note: Be aware that many product ID numbers look like the model and serial numbers, but they are not. For example, appliances list only a partial identification number on the front of the unit. Shipping boxes, sales receipts and energy guide stickers also only contain a partial ID number. Even Use and Care product manuals cover several different models with no way to identify your specific product.
Based on the plan, you may be required to pay a deductible at the time of the claim. You can find the deductible information in your account online.
A no lemon policy means that after three repairs have been completed for the same failure, we will replace your product with one that is of like kind and quality that performs to the factory specifications of the original covered product or with a gift card or check with a value equivalent to the original purchase price of the product. The No Lemon Policy does not apply to repairs performed while the product is under the manufacturer’s warranty, replacement plans, renewal plans or failures due to Accidental Damage from Handling (ADH). See the terms and conditions for your Plan for your program details.
After you file a claim with us, we will schedule an appointment with one of our qualified service centers to oversee your repair. The repair professionals we send to your home are qualified, insured and licensed to do the work.
Yes. Your coverage will typically continue until your contract expires or you cancel the coverage. Your coverage will end, however, if your appliance is replaced or the total cost of the repairs meets the maximum liability (the original price you paid for your appliance).
For our standard warranty, the contract and coverage kick in after the first year of the manufacturer’s warranty is over. However if your appliance is out of manufacturers waranty then the coverage starts from the date its purchased however claims can only be filed after 31 days.
If the service center cannot repair your appliance, we will provide you with a check for the current market value of your appliance.
This warranty does not cover any kind of damage, the cost of labor for removal or reinstallation, the cost of labor for unstacking units, and regular maintenance issues.
Our standard appliance plan covers 100% of the parts and labor used in the repairs of your appliance. The warranty also covers all hardware failure and inner machinery failure. This warranty is applicable to dishwashers, washing machines, dryers, refrigerators, freezers, ice makers, trash compactors, ovens, ranges, cooktops, vent hoods, air conditioners, portable heaters, humidifiers, grills, and more.
Yes, you can. Contact us at (844) 678-7860 and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.
After you file a claim, we will get in contact with a local authorized service center who will come to your house to repair your appliance.
You can file a claim by signing into your account or following the instructions you would have received via email or mail after your purchased the extended warranty plan
No, you cannot. If you are purchasing a major appliance for your commercial workspace, you will need to purchase our commercial plan.
There are 2 convenient options. You may bring your smartphone to a local repair shop or ship your device to our service centers for service.
Option 1: Bring your phone to a local Smartphone repair shop or Manufacturer retail store and submit your estimate for approval and reimbursement.
Option 2: If you prefer to ship your device to our service center for coverage, we will provide you with instructions. Once received, we will repair your smartphone and ship it back to you.
If we cannot repair your smartphone, we will provide you with a check for the current market value of the phone.
No worries! You can cancel your contract at any time by giving us a call at (844) 678-7860 or cancelling your plan by logging into your account. We will process your cancellation and send you a pro-rated refund.
Our smartphone warranty doesn’t cover intentional damage, full water submersion, or lost or stolen phones.
This warranty covers 100% parts and labor for the repairs. It covers any and all hardware failure, charging problems (whether that be a defective battery or USB port), cracked and non-functional touch screens, any drops under 6 feet, and small liquid spills.
Your contract starts the day you purchased our warranty, with coverage beginning on day 31. This helps protect us from fraudulent claims, ensuring we can provide the best coverage possible for you.
At the time of claim, you will be instructed to pay a $75 deductible. Feel free to give us a call for more information on smartphone deductibles.
You can file as many claims as you like. Your phone coverage remains in place until your contract expires or you cancel the coverage.
You can file a claim by signing into your account by following the instructions sent to you via email or mail or calling us at (844) 678-7860
Yes! Our warranty will cover your working phone, whether it is old or new.
Yes. Your coverage will typically continue until your contract expires or you cancel your coverage. Your coverage will end, however, if your TV is replaced or the total cost of the repairs meets the maximum liability (the original price you paid for your TV).
For TVs under $500 and 40 inches, you will be directed to send your TV into our authorized service center. For TVs over $500 and 40 inches, we will send a local authorized repair technician to the your location to do repairs.
If we cannot repair your TV, we will provide you with a check for the current market value of your TV.
This warranty does not cover any kind of damage to the TV, the cost of removal or reinstallation, or burn in on the television screen. Stolen TVs are also not covered.
This warranty covers 100% of the parts and labor used in the repairs of your TV. The warranty also covers all internal hardware failure. This warranty is applicable to any size and type of television or monitor, whether that be tube, projection, DLP, LCD, or plasma.
Yes, you can. Contact us by giving us a call at (844) 678-7860, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.
For our standard plan, your contract and coverage start after the first year of your manufacturer’s warranty is over.
For refurbished products that have a 30 – 90 day warranty, the contract for your TV starts the date you purchase your TV, with coverage beginning as soon as the 30-90 day warranty is over.
You can file a claim by signing into your account by following the instructions sent to you via email or mail or calling us at (844) 678-7860
Yes, we do have commercial plans available for TVs. They cover the same issues that our standard plan does. The main difference is that the contract for our commercial plans start the day you purchase the TV, with coverage starting as soon as the manufacturer’s warranty is over.
No. If you are purchasing a TV for commercial use, you cannot purchase our standard plan.
Yes. Your coverage will typically continue until your contract expires or you cancel the coverage. Your coverage will end, however, if your tablet is replaced or the total cost of the repairs meets the maximum liability (the original price you paid for your tablet).
Yes, you will. If your tablet breaks, we will provide you with instructions on shipping your tablet to our repair facility. Once we receive it, we will complete repairs for your tablet with quality testing and ship it back.
If we cannot repair your tablet, we will provide you with a check for the current market value of your tablet.
Our standard tablet warranty covers 100% of the parts and labor used in the repairs of your tablet. The warranty also covers surges, and all internal hardware failure, so long as it is not caused by accidental damage. This warranty is applicable to iPads, Kindles, Nooks, and more!
The accidental damage warranty covers all the same things the standard warranty covers, with accidental damage included. All drops under 6 feet and spills of water on your tablet are covered.
Your warranty contract and coverage begins after the first year of your manufacturer’s warranty ends.
For refurbished tablets with a 30-90 day warranty, our contract starts the date you purchase your tablet, with coverage beginning as soon as the 30-90 day warranty ends.
You can file a claim by signing into your account by following the instructions sent to you via email or mail or calling us at (844) 678-7860
Yes, you can. Contact us by giving us a call at (844) 678-7860, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.
Yes, you will. If your laptop or desktop breaks, we will provide you with instructions on shipping your laptop to our repair facility. Once we receive it, we will complete repairs for your device, quality check after repair and ship it back.
If we cannot repair your device, we will provide you with a check for the current market value of your laptop or pc.
These warranties don’t cover any intentional damage, full submersion of your device underwater, or lost or stolen systems.
The accidental warranty covers any drops under 6 feet and liquid spills on the device. This coverage is on top of the standard warranty’s coverage, meaning all hardware malfunction is completely covered as well.
This standard extended warranty includes 100% parts and labor coverage. This warranty covers any and all hardware failure, so long as it was not caused by accidental damage.
Yes, you can. Contact us by giving us a call at (844) 678-7860, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.
Your contract and coverage starts after the first year of your manufacturer’s warranty is over. As soon as that first year is over, we’ve got you covered.
For refurbished products that come with a 30-90 day warranty, your contract starts the date you purchased your computer, with coverage starting after the 30-90 day warranty has finished.
You can file a claim by signing into your account by following the instructions sent to you via email or mail or calling us at (844) 678-7860
Yes, yes, and yes! Most hardware located within a laptop or pc is covered, including motherboards, video cards, Bios, RAM, CD/DVD drives, touch pads, keyboards, and more!
Yes, Your coverage will typically continue until your contract expires or you cancel the coverage. Your coverage will end, however, if your watch is replaced or the total cost of the repairs meets the maximum liability (the original price you paid for your watch).
Yes, you will. If your watch breaks, we will provide you with instructions on shipping your watch to our repair facility. Once we receive it, we will complete repairs for your watch with quality testing and ship it back.
Our extended watch warranty not only covers smart watches but also covers diving, luxury, fashion & pocket watches too. It covers Normal wear and tear, Water damage to water resistent watches, Movement failure, Crystal scratches or breaks, Broken clasps, Broken stem or crown, Broken watchbands, Case or bezel damage.
You can file a claim by signing into your account by following the instructions sent to you via email or mail or calling us at (844) 678-7860
Yes, you can. Contact us by giving us a call at (844) 678-7860, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.
Yes, you will. If your console breaks, we will provide you with instructions on shipping your console to our repair facility. Once we receive it, we will complete repairs for your watch with quality testing and ship it back.
If we cannot repair your console, we will provide you with a check for the current market value of your console.
Neither of these plans cover drops over 6 feet, lost or stolen consoles, intentional damage to the consoles, or full water submersion.
This warranty covers any Nintendo, Sony, Microsoft, Atari, or any other brand name console. The coverage includes 100% parts and labor coverage for the repairs of the console. The plan covers any internal hardware failure of the video game console.
Our accidental plan includes all the same coverage as our standard plan, with accidental damage included. We cover any drops under 6 feet or spills of liquid on the console.
For refurbished consoles that have a 30-90 day warranty, our contract starts the date you purchase your console, with coverage beginning as soon as the 30-90 day warranty ends.
Your warranty contract and coverage begins once the first year of your manufacturer’s warranty ends.
You can file a claim by signing into your account by following the instructions sent to you via email or mail or calling us at (844) 678-7860.
These plans do include coverage for one controller. For each additional controller, you would have to purchase additional coverage.
Yes, you can. Contact us by giving us a call at (844) 678-7860, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.
Yes, Your coverage will typically continue until your contract expires or you cancel your coverage. Your coverage will end, however, if your Camera is replaced or the total cost of the repairs meets the maximum liability (the original price you paid for your Camera).
Yes, you will. If your camera breaks, we will provide you with instructions on shipping it to our repair facility. Once we receive it, we will complete repairs for your camera.
If we cannot repair your camera, we will provide you with a check for the current market value of your camera.
Full water submersion is not covered in either warranty, nor is intentional damage, drops over 6 feet, and lost or stolen cameras.
Our standard plan covers 100% of the parts and labor necessary for repairs. The warranty also covers all internal hardware failure, as long as it is not caused by accidental damage to the camera.
The accidental damage warranty covers the same things the standard warranty covers, with accidental damage included. All drops under 6 feet and spills of water on your camera are covered.
For refurbished cameras that have a 30-90 day warranty, our contract starts the date you purchase your camera, with coverage beginning as soon as the 30-90 day warranty ends.
Your warranty contract and coverage begins once the first year of your manufacturer’s warranty ends.
You can file a claim by signing into your account by following the instructions sent to you via email or mail or calling us at (844) 678-7860.
Yes they do. For you to redeem your cleaning, you will have to file a claim, and ship your camera to our service center.
They do not. You will have to purchase additional coverage for the lens.
Yes, you can. Contact us by giving us a call at (844) 678-7860, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.
Unfortunately no, once the drone is replaced the contract is considered fulfilled. You can purchase a new Drone Warranty for the replacement unit.
Replacing the drone’s propellers is a maintenance issue and is not covered under warranty. Propellers are user replaceable parts. Depending on the manufacturer, it is recommended to replace propellers if your customers notice a change in flight experience or experience noisy/unbalanced flight.
Yes it will! The coverage will remain in place until the contract expires, you cancel the coverage or the drone is replaced under warranty.
After providing the deductible payment, you will be directed to ship your product at your expense to our depot repair facility. Once received, based on the manufacturer, the drone will either be fixed by our in house Drone Repair Center or sent to the manufacturer directly. Unfortunately at this time you would be unable to repair your drones locally, as we would not be able to control the quality of the repair.
If we cannot fix the drone, we will replace it. We also will offer you the option of a check for the cost of the replacement.
We will cover the remote (that was included in the box from the manufacturer) for full parts and labor on any hardware malfunctions, as well as any accidental damage claims.
Unfortunately this contract will not cover lost or stolen products, or any add on accessories.
The Accidental Drone Warranty covers full parts and labor on all internal hardware failure, as well as the extra added benefit of Accidental Damage Protection. This contract is specifically for drones used recreationally (consumer use only). Deductible applies at time of claim.
Unfortunately no, if a unit is lost, the warranty coverage would be voided.
The warranty deductible is based off of the contract the customer is purchasing. For units under $250.00 the deducible is as low as $30.00, and for units under $3,500.00 the deductible is $250.00. Please feel free to contact us for full pricing and deductible information.
You absolutely can. Transferring ownership is simple via the Customer Experience Department. Please note, a $25.00 transfer fee will apply.
Filing a claim is easy! You can contact us by phone or email to file a claim. You also can file a claim directly through your Client Care account. You would need to submit your Membership or Warranty ID # to file a claim, the drone’s serial #, along with a copy of your original purchase receipt.
You can file unlimited claims on their product, but coverage will cap out once the repair costs reach the original purchase price of their product.
The Accidental Drone Warranty coverage begins on the end user’s date of purchase. For example, if the customer purchase a Drone with a 2 year plan, they will receive 2 total years from date of purchase. There is a 30 days claims hold to prevent DOAs or manufacturer defects, and coverage will begin on day 31. Any claims that occur during that first 30 days would not be covered under this plan.
Batteries are consumables and are not covered under warranty.
If the camera or gimbal is included in the box from the manufacturer, then yes, the warranty will cover it as well.
This plan will only cover drones used recreationally (consumer use only). Unfortunately we do not have coverage for commercial products at this time.
Yes it does! This is exactly what the Accidental Drone warranty is here for. It covers physical damage, excessive damage, impact damage, water damage, and everything in between.
After your claim is approved, we will send a local authorized service person to your house on a day that works for you to repair your furniture.
If we cannot repair your furniture, we will provide you with a check for the current market value of your furniture.
This plan does not cover intentional damage, theft, vandalism, acts of God, or damages incurred before or during shipping. It does not cover pet scratches, vermin or insect infestation, mold, mildew, rot, or rust.
This plan covers any mattress; wood or hard surface furniture; and fabric, leather, and vinyl upholstery. This plan covers any accidental stains, and manufacturer flaws and defects, as well as accidental punctures, rips, burns, breakage of frames, springs, sleeper mechanisms, and internal mechanisms and hardware.
As long as your warranty has not expired or cancelled, you can file as many claims as you like.
You can file a claim by signing into your account by following the instructions sent to you via email or mail or calling us at (844) 678-7860
Unfortunately, no. As of right now, we do not offer this extended warranty internationally.
No, it does not. Your warranty continues until you have paid the maximum liability of your furniture (the original cost of the furniture.)
Yes, you can. Contact us by giving us a call at (844) 678-7860, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.
The warranty deductible is based off of the contract the customer is purchasing. For units under $250.00 the deducible is as low as $30.00, and for units under $3,500.00 the deductible is $250.00. Please feel free to contact us for full pricing and deductible information.
Yes. We’ll send out an authorized service technician to complete repairs and get your equipment back to working order.
Yes. Your coverage will typically continue until your contract expires or you cancel the coverage. Your coverage will end, however, if your exercise equipment is replaced or the total cost of the repairs meets the maximum liability (the original price you paid for your equipment).
If we cannot repair your exercise equipment, we will provide you with a check for the current market value of your equipment.
Neither of these plans include physical, cosmetic, liquid, nor impact damage. These plans do not cover equipment that was sold with preexisting conditions, or lost or stolen equipment.
Our standard plan covers 100% of the parts and labor necessary for repairs. The warranty also covers all internal hardware failure and manufacturer defects.
The commercial plan covers the same things our standard plan covers, while also including regular maintenance for the machines. The commercial plan also has a $200 deductible for repairs.
Your warranty contract and coverage begins after your manufacturer’s warranty ends.
You can file a claim by signing into your account by following the instructions sent to you via email or mail or calling us at (844) 678-7860
Yes, you can. Contact us by giving us a call at (844) 678-7860, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.
Unfortunately you cannot. If you are purchasing an extended warranty for commercial use, you will need to purchase our commercial warranty.
After your claim is approved, we will send a local authorized service person to your house on a day that works for you to repair your patio.
If we cannot repair your patio, we will provide you with a check for the current market value of your patio.
This plan does not cover intentional damage, theft, vandalism, acts of God, or damages incurred before or during shipping. It does not cover pet scratches, vermin or insect infestation, mold, mildew, rot, or rust.
This plan covers wood or hard surface patio. This plan covers any accidental stains, and manufacturer flaws and defects, as well as accidental punctures, rips, burns
As long as your warranty has not expired or cancelled, you can file as many claims as you like.
You can file a claim by signing into your account by following the instructions sent to you via email or mail or calling us at (844) 678-7860.
Unfortunately, no. As of right now, we do not offer this extended warranty internationally.
No, it does not. Your warranty continues until you have paid the maximum liability of your patio (the original cost of the patio.)
Yes, you can. Contact us by giving us a call at (844) 678-7860, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.

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